FairFX

I sent 42 lb in this bank account I sent it from a bank it's called the gold bank but he still can send money in and send money out it's still a bank but these were saying it want a bank and you get a bank card a sort code and account number they will send it back they let me style for four days with no money that's the only bad thing about this bank plus when you send money out the bank it they charge you for sending it but the door charger for putting it in that's the number of Finn about this bank the reason why I give them good report now because they give me my money but they didn't think about me when I was starving for four days with no money that's the only bad thing about this bank I only give them all them stars because they give me my money back end but they should have done this from the beginning but they let me struggle and that's the only bad thing about this bank I have sent a receipt of to prove the money went in but I wait nearly five days to get the money and they're let me struggle for five days we no fooled on normal that's the only bad thing about the bank just be careful when you pop money in this bank it is a chance to take it out but in a chance for putting it in that's the only thing I can say about this bank

i have had 2 issues in two calender months with my account. In March, they double charged a transaction on my account.

Constant emails, online chats as no phone numbers are made available. took 5 days to resolve. i use the card as a fuel card, adding money each month to help me budget ] End of April, i have 2 balances on the card , pounds and euros. In 1 day, 3 transactions, exchanging my pound to euros, then the whole balance disappeared.

No reasons. my first concern was fake transactions , but their app shows internal transfers??. This time 6 days to resolve, mailing daily and spending ages on their chat line , only to be told its a technical issue and they are "speaking to their team"!!. Really unhappy with the haphazard way my account is being managed.

Now resolved, the money has reappeared [ nice of them! ] but i am chasing to find out why this has happened.

i also use the card as a foreign currency card, so dont want my money to disappear when im next on holiday. Overall, a really poor service and mismanagement of my finances.

I am writing to express my deep concern and frustration regarding the lack of access to my Fair FX account and the unresolved matter of my trapped capital. Despite numerous attempts to resolve this issue through email communications and transfer requests, I have yet to receive a satisfactory response or resolution.

To provide context, I have been receiving emails regarding transfer quotes, but there has been no communication regarding the status of my account or the reason for my restricted access.

As a result, my capital remains inaccessible, and I am left with no assurance that I will be able to retrieve my funds.

This situation is highly distressing, as my financial resources are effectively held hostage without any clear explanation or avenue for recourse. It is deeply concerning that despite reaching out to customer service for assistance, I have not received any meaningful assistance or clarification for seven weeks and counting.

As a loyal customer, I find this lack of communication and resolution to be unacceptable and unprofessional. At this juncture, I am left with no choice but to explore alternative avenues for recourse, including seeking legal advice to address this matter.

I urge you to prioritize this issue and provide prompt and transparent communication regarding the status of my account and the steps being taken to rectify the situation.

I expect a swift resolution that ensures the release of my trapped capital and restores access to my Fair FX account.

Please treat this matter with the urgency and attention it deserves. I eagerly await your prompt response and a satisfactory resolution to this ongoing ordeal.

Sincerely,