John S Ptd

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Verified Reviewer
| map-marker Saint Annes On The Sea, England

Impossible to contact

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They make you wait 1 hour then break the connection! Useless people and their support is rubbish! Do not use this company
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User's recommendation: Do not use this company

Anonymous
map-marker Alloa, Clackmannanshire

Card issue

Received email from Fairfx on 25th Sep re card expiring on 30th Sep & required an upgrade..was unable to do this on App and saying to contact customer service. Tried to call but customer service number not responding. Emailed fairfx 26th & again 28th..with no response. Card now expired & required for forthcoming trip abroad . I am.only looking for confirmation I wil l receive new card .
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1 comment
Amine Wlb

The service or lack thereof is appalling. FairFX is best avoided

Kiran D Lgq

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Verified Reviewer
| map-marker Stanmore, Harrow

Cant open A/c online

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Everytime I log in and put correct email & Passaword I do not recieve security codeto Proceed further I have not changed my mobile Number It happened twice in Morning before 7.00 AM and now at 3.00 P M If my a/c is locked can you please unlock or is there any other reason I want to add USA & Canadian Dollers in my A/c Regards Kiran Devani
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Anonymous
map-marker Newton Abbot, Devon

Just wanted to speak to someone, all I could find on the web was a useless chat line that didn’t answer or phone numbers for lost cards only, so I’m using the Post Office pre load card instead now.

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No humans to take a call that cant be answered by the useless chat line that didnt answer or the numbers which all concerned lost cards, useless. Where is everyone these days???
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User's recommendation: Until they improve customer services don’t bother.

James G Zan

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Verified Reviewer
| map-marker Brighton, Brighton And Hove

Terrible customer services

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I want to speak to human I have issues with the cards and my money. Web chat are not responding Emails not answered
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Gwendolynn Zgg
map-marker Wolverhampton, Wolverhampton

About my card

Got an email saying that FairFX was out of business is this true if so what is going to happen to my o
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Beata J Jrv

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Verified Reviewer
| map-marker Norwich, Norfolk

All been sorted

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Got everything sorted with a customer advisor called Ben,very helpful.All answered in timely manner too.Happy with the outcome.
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Tameya Aky

Can use card aboard

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Can use card aboard at any shops or even withdraw money out of ATM, so what else do you want me to put
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Loss:
$100

Preferred solution: Be able to use the card

User's recommendation: Rubbish card and service

Dalary Apb
map-marker Southend-On-Sea, Southend-On-Sea

I want some information re my new card, need to speak with a human

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I would like to speak with customer support re why I have had 2 new cards why I can no longer access transactions on my account where my balance is and am I now being charge for card
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Anonymous
map-marker Warrington, Warrington

No communication with them; available.

Cant access account, wont accept my email address; and totally impossible to speak to anyone in person !
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User's recommendation: Think twice

Anonymous
map-marker Slough, Slough

Prepaid moneycard

After many contacts confirming our travel date renewed card did not arrive. We still had 3 days access on our old card to use on arrival, but was cancelled and money transferred to new card which did not arrive. We had to use our Debit card to survive. When home 3 cards recieved, 1 for me 2 for my wife. Cannot seem to contact any one for a solution. Please HELP, John Gaunt
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User's recommendation: Make sure you renew in plenty of time

Michael S Qgm
map-marker Birmingham, England

Unable to buy money, then unable to contact them.

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Tried to buy euros for several days, but purchase keeps failing. Unable to contact the company to complain.u
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Andrew C Knw

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Verified Reviewer
| map-marker Blackwood, Wales

Lost my pin number

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Nobody wants to help me with my PIN number. I am abroad in Spain for a further 60 days and cant use my card because the pin is lost. Please can somebody email/call me with the correct number, so I can continue to use my FairFx card.
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2 comments
Andrew C Knw

Lost my PIN number. Need another one to be emailed or telephoned to me with haste.

Andrew C Knw
reply icon Replying to comment of Andrew C Knw

Lost my PIN number. In Spain for a further 60 days and need the cash forthwith.

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Teresa H Dez

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Verified Reviewer
| map-marker Milan, Lombardy

Card not working

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No one there to answer call. My card is blocked I have emailed 3 times and call centre Monday to Friday only. I'm abroad alone and no money
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Cons:
  • No one incase of emergency

Preferred solution: Unblock my card

Kelly D Bkn

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Verified Reviewer
| map-marker Milton Keynes, Milton Keynes

The app won’t except my password

I have been trying to speak to someone for a week I have emailed gone on chat no one has answered me I need to get into my app so I can someone please answer me
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