FairFX
Reviews and Complaints
La Pobla De Vallbona, Valencia
Cancel account
I have tried to cancel Fairfx several times but no luck I want to transfer my balance to Lloyds Bank I also want the cash I paid in two amounts of 400 pounds paid in December
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Verified ReviewerCan’t get my transfer done and you have my money
It was confirmed my transfer was complete but it had not arrived to my beneficiary .
This was more than a week ago!
Preferred solution: My transfer completed
Barcelona, Barcelona
You do not appear to act on my requests
I have requested the following amounts be refunded 2 x 400 paid in December so far nàda so I requested my account to be closed ASAP SO far nothing has happened
User's recommendation: Do not deal with Fairfx
Bexleyheath, Bexley
Overcharged fees
No notification that card was out of date. When new card arrived we activated it but were then charged three times. We CANNOT get a straight reply from Fairfield despite at least four e-mails!!
User's recommendation: Try another company!
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Verified ReviewerResolved: Normally very good but frustrated without length of time waiting for on line chat and lack of direct telephone help
Company fixed the issue and I have been provided with apology. Obtained direct number via pissed customer, issue very quickly resolved.
After accessing telephone which you provided, excellent assistance given.
Have used Fairfx for many years, only recent changes to platform/website led to confusion, hopefully now back to normal service.
- Good rates and ease of use
- Change of platform website created confusion
Preferred solution: Now resolved
User's recommendation: Be patient and use direct phone lines.
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Verified ReviewerUseless customer services; open UK hours
Very slow to respond; then its only in uk working hours when most of their customers are in other time zones. We have given up with them as a week now in USA and card still does not work: AVOID
- Card just does not work in usa
Preferred solution: Apology
User's recommendation: Avoid at all cost
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Verified ReviewerResolved: Loading cash to linked card
Worked out what to do with help of son who also has Fx a/c.
- If you guess how to navigate the app
- Fine
- Null response to emails left with so called customer help address
- If something goes wrong
- There is no dedicated phone line to call
Preferred solution: A response to the 2 complaints I emailed to them
User's recommendation: Use someone else
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Verified Reviewer |
Argenton-Sur-Creuse, Centre-Val De Loire
Resolved: Use of new card
Company fixed the issue and I have been provided with apology. After depositing funds with Fairfx their computer system shut down for many days, unable to get help from their helpline or chat line I withdrew my funds and made alternative arrangements.
Since then Fairfx contacted me to rectify the problem, I still plan to use them again. Thank you for your help with this company.
Hi I'm new to FairFX, just got my card, paid U.K. pounds into my account.
I then got my associate a card on my account, sent it to him in France so he can get Euros from an ATM.
He is currently unable to withdraw Euros from an ATM in France, what should I do?
All afternoon I have tried to email the help@***.com but no connection, also with the Chat line, what should I do?
Thanks, Roy A. Watts
Preferred solution: Use of fairfx card at ATM in France
Shaftesbury, Dorset
At my wits end with FairFX
I have been with FairFX almost from the beginning and was very happy.
Since the platform change I have been unable to set up in the same way the new cards to replace the old ones.
The help facility is a joke ( a BOT I assume) and it is impossible to speak to a human.
Choices in drop down menus disappear or are there for only a few seconds requiring multiple log-ins without success. Been trying for 45 mins to make an international transfer to a business that have been recipients many times.
Disaster zone now and time to leave.
User's recommendation: Don't if you are short of time or patience
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Verified Reviewer |
Carluke, Scotland
You can’t speak to a human to sort out an issue
Trying to sort out a linked card on my account for my daughter and it not easy to do and you cant speak to a human person.. I have used Fairfx for many years and never had this issue
- Same as up above
Preferred solution: I would like an contact number
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Verified Reviewer |
Wakefield, Wakefield
Card need to exchange euro balance into sterling
I am no longer based abroad so need to exchange euro balance into sterling and do not have access to cash machine that will provide euros
User's recommendation: Need to be able to speak to a person
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Verified Reviewer |
Alpignano, Piedmont
NeOnadewuate response to customer in need of urgent support ed to speak to a human
Dreadful. Urgent situation within their office hours.
Their telephone system advised office was closed and dumped my call.
No response from web chat. Chaotic organisation I'll equipped to deal with it's customers and financial systems that are inadequate.
Left in Turin with no access to currency via the currency card taken out with Fairfax and to which bank had sent funds.
- As detailed above
Preferred solution: Return of funds
User's recommendation: You should find an organisation capable of supporting it's customer base
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Verified Reviewer |
Argenton-Sur-Creuse, Centre-Val De Loire
2 days still no response from email, or chat line
New customer, unable to access account through ATM in France with additional card.
I understand if there is an error in the cards, but the email or chat hotline will not respond after 2 days.
When I complained to Pissed consumer, I then received an email from fairfx to say that customer relations will contact me within 2 or 3 days. Not good when my associate is waiting in France for some cash from the additional card.
We shall see what progresses.
Thanks Pissed consumer. Roy Watts
- Initial ease of transactions
- Terrible customer service
Preferred solution: Use of both my fairfx cards so that I can withdraw my money from an ATM in Europe.
Bury St Edmunds, Suffolk
Lost card up date profle
No answer no reply been trying since 7th March
We are due to go on holiday 22/3/2024 unable to access my account we wanted to top up account unable to due this you have ruined our holiday completely we have been with fairfx for along time I am thinking of pulling out from your company for good looking at a company
User's recommendation: Do not use unable yo speak to persons when you have problems no commications
Douglas, Isle Of Man
Can’t get onto my account
I can not get In touch with them and not able to get my account away next week and nobody has sorted this out
User's recommendation: Don’t use them they don’t care about there customers
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Me too. Website does not work either in app or on computer.
I also tried to close my account and get refund of my money to no avail. No support at all, impossible to speak to anyone. O have followed all instructions but they all fail. The web chat is a joke, suggested response within 30 minutes but I had to go out after an hour and still no response.
I still need my £236. 66p.