FairFX
Reviews and Complaints
Palma, Balearic Islands
Change pin
Waited 27 minutes whilst the screen said were answering calls in 7 minutes. Still not sorted so tried another way and it said 1 to 3 days.
I cant get access to my money, will be moving to another system as soon as I can and also reporting them to the financial ombudsman. Absolute disgrace.
User's recommendation: No way
Aberdeen, Aberdeen City
Abysmal. They’ve changed their system so my card no longer works. To get a new one they need my address I’ve been trying for a week to get through on customer service which is the only way to do this.
Cant access my funds on the card -cant get through to anyone to make a change of address. No response to emails other than a message which says well get back within three days
User's recommendation: Avoid
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Verified ReviewerCards work fine for travel, easy to use. Awful customer support.
Multiple emails, phone calls and online chats and they still cannot change my email address!Surely not rocket science.Doesnt give me much faith in their systems if such a small change causes so many problems.
Ive been trying for months to change my email address but they say they are not receiving my emails (they .cc OK to others). Was told to use the online chat so spent over 90 minutes queueing, being cut off, being asked to log back in, waiting for responses and then got cut off because it was 5PM. Hopeless!
- Easy to use cards
- Zero customer service
Preferred solution: Apology
User's recommendation: Find a better card.
La Pobla De Vallbona, Valencia
Cancel account
I have tried to cancel Fairfx several times but no luck I want to transfer my balance to Lloyds Bank I also want the cash I paid in two amounts of 400 pounds paid in December
Me too. Website does not work either in app or on computer.
I also tried to close my account and get refund of my money to no avail. No support at all, impossible to speak to anyone. O have followed all instructions but they all fail. The web chat is a joke, suggested response within 30 minutes but I had to go out after an hour and still no response.
I still need my £236. 66p.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t get my transfer done and you have my money
It was confirmed my transfer was complete but it had not arrived to my beneficiary .
This was more than a week ago!
Preferred solution: My transfer completed
Barcelona, Barcelona
You do not appear to act on my requests
I have requested the following amounts be refunded 2 x 400 paid in December so far nàda so I requested my account to be closed ASAP SO far nothing has happened
User's recommendation: Do not deal with Fairfx
Bexleyheath, Bexley
Overcharged fees
No notification that card was out of date. When new card arrived we activated it but were then charged three times. We CANNOT get a straight reply from Fairfield despite at least four e-mails!!
User's recommendation: Try another company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Normally very good but frustrated without length of time waiting for on line chat and lack of direct telephone help
Company fixed the issue and I have been provided with apology. Obtained direct number via pissed customer, issue very quickly resolved.
After accessing telephone which you provided, excellent assistance given.
Have used Fairfx for many years, only recent changes to platform/website led to confusion, hopefully now back to normal service.
- Good rates and ease of use
- Change of platform website created confusion
Preferred solution: Now resolved
User's recommendation: Be patient and use direct phone lines.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUseless customer services; open UK hours
Very slow to respond; then its only in uk working hours when most of their customers are in other time zones. We have given up with them as a week now in USA and card still does not work: AVOID
- Card just does not work in usa
Preferred solution: Apology
User's recommendation: Avoid at all cost
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Loading cash to linked card
Worked out what to do with help of son who also has Fx a/c.
- Fine
- If you guess how to navigate the app
- There is no dedicated phone line to call
- If something goes wrong
- Null response to emails left with so called customer help address
Preferred solution: A response to the 2 complaints I emailed to them
User's recommendation: Use someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Argenton-Sur-Creuse, Centre-Val De Loire
Resolved: Use of new card
Company fixed the issue and I have been provided with apology. After depositing funds with Fairfx their computer system shut down for many days, unable to get help from their helpline or chat line I withdrew my funds and made alternative arrangements.
Since then Fairfx contacted me to rectify the problem, I still plan to use them again. Thank you for your help with this company.
Hi I'm new to FairFX, just got my card, paid U.K. pounds into my account.
I then got my associate a card on my account, sent it to him in France so he can get Euros from an ATM.
He is currently unable to withdraw Euros from an ATM in France, what should I do?
All afternoon I have tried to email the help@***.com but no connection, also with the Chat line, what should I do?
Thanks, Roy A. Watts
Preferred solution: Use of fairfx card at ATM in France
At my wits end with FairFX
I have been with FairFX almost from the beginning and was very happy.
Since the platform change I have been unable to set up in the same way the new cards to replace the old ones.
The help facility is a joke ( a BOT I assume) and it is impossible to speak to a human.
Choices in drop down menus disappear or are there for only a few seconds requiring multiple log-ins without success. Been trying for 45 mins to make an international transfer to a business that have been recipients many times.
Disaster zone now and time to leave.
User's recommendation: Don't if you are short of time or patience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Carluke, Scotland
You can’t speak to a human to sort out an issue
Trying to sort out a linked card on my account for my daughter and it not easy to do and you cant speak to a human person.. I have used Fairfx for many years and never had this issue
- Same as up above
Preferred solution: I would like an contact number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCard need to exchange euro balance into sterling
I am no longer based abroad so need to exchange euro balance into sterling and do not have access to cash machine that will provide euros
User's recommendation: Need to be able to speak to a person
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Verified Reviewer |
Alpignano, Piedmont
NeOnadewuate response to customer in need of urgent support ed to speak to a human
Dreadful. Urgent situation within their office hours.
Their telephone system advised office was closed and dumped my call.
No response from web chat. Chaotic organisation I'll equipped to deal with it's customers and financial systems that are inadequate.
Left in Turin with no access to currency via the currency card taken out with Fairfax and to which bank had sent funds.
- As detailed above
Preferred solution: Return of funds
User's recommendation: You should find an organisation capable of supporting it's customer base
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Communication is near enough non existence in the UK. Extremely slow to respond to emails.
They do not have a telephone number for you to chat to a representative. The "Customer Support" telephone number on Google is a automated number that is only for lost or stolen cards.
Not impressed at all considering the money on the card does not belong to them. I WOULD STRONGLY RECCOMEND YOU LOOK AT OTHER CARD PROVIDERS.